Frequently Asked Questions
Everything you need to know about collecting and purchasing fine art at Ao5 Gallery.
How do you ensure the safety of art during shipping?
We use professional-grade packing materials, including custom-built crates for large pieces and heavy-duty reinforced tubing for prints, to ensure your artwork arrives in pristine condition.
Do you provide certificates of authenticity?
Yes, all original artworks and limited edition prints purchased through Ao5 Gallery come with a signed Certificate of Authenticity to verify provenance and value.
What is your return policy for online orders?
We offer a 14-day return window for online purchases. Artwork must be returned in its original packaging and condition; please note that custom-framed items may be subject to a restocking fee.
Do you offer international shipping?
Yes, we ship our collection worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on the dimensions and weight of the piece.
Can I request custom framing for my purchase?
Absolutely. We offer bespoke archival framing services. You can select your preferred frame style during the checkout process or contact our consultants for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value acquisitions, we also offer financing options through select third-party providers.